REFUND & EXCHANGES

Please email our office@my-pawz.com immediately regarding order cancelation requests and/or changes! We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!

If you need to adjust your order, please send us an email to: office@my-pawz within 1 hour of purchase and we will make the necessary changes.

We are sorry to hear. Just send us an email to: office@my-pawz.com with your order number and we will refund or replace it for you! We are here to help!

On every product page is a size chart and we show you how to measure your pet. If you still need help don’t hesitate to contact us: office@my-pawz.com

SHIPPING

Shipping rates for your order will be calculated and displayed at checkout.

United Kingdom 8-12 Business Days

Europe 8-12 Business Days

United States 8-12 Business Days

South America 10-15 Business Days estimate

Asia 10-15 Business Days estimate

Africa 10-15 Business Days estimate

Australia & New Zealand 10-15 Business Days estimate

 

Delivery delays can occasionally occur. *We do not guarantee shipping times.


All orders are processed within 1-2 business days. Orders will not be shipped or delivered on weekends or holidays.

DHL and Hermes

Send us an mail with your order number and we will send you all needed informations.

Yes. We ship globally with local fulfilment hubs.

Once your order is fulfilled you will receive a mail with your tracking code.

Important message about Covid-19 situation

on behalf of everyone at MyPawz, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees, customers and their lovely dogs. MyPawz is a family owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.


Due to these security measures, which currently take place everywhere internationally at all companies, there may be delays in the delivery of our packages. We guarantee that you will receive your parcel for sure - if your parcel is affected by a delay, we kindly ask for your understanding.