REFUND & EXCHANGES
Please email our firstname.lastname@example.org immediately regarding order cancelation requests and/or changes! We do not have a way of stopping the shipment once the carrier has picked it up from our warehouse. We appreciate your understanding and value your patience!
If you need to adjust your order, please send us an email to: office@my-pawz within 1 hour of purchase and we will make the necessary changes.
Shipping rates for your order will be calculated and displayed at checkout.
United Kingdom 8-12 Business Days
Europe 8-12 Business Days
United States 8-12 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Africa 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate
Delivery delays can occasionally occur. *We do not guarantee shipping times.
All orders are processed within 1-2 business days. Orders will not be shipped or delivered on weekends or holidays.
DHL and Hermes
Send us an mail with your order number and we will send you all needed informations.
Yes. We ship globally with local fulfilment hubs.
Once your order is fulfilled you will receive a mail with your tracking code.
Important message about Covid-19 situation
on behalf of everyone at MyPawz, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees, customers and their lovely dogs. MyPawz is a family owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.
Due to these security measures, which currently take place everywhere internationally at all companies, there may be delays in the delivery of our packages. We guarantee that you will receive your parcel for sure - if your parcel is affected by a delay, we kindly ask for your understanding.