Thank you for visiting and shopping at my-pawz.com Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
We ship directly from the warehouse within 6 hours after ordering. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates*
Shipping charges for your order will be calculated and displayed at checkout.
UK 5-12 Business Days
EU 5-12 Business Days
US 5-12 Business Days
South America 5-12 Business Days estimate
Asia 5-12 Business Days estimate
Africa 5-12 Business Days estimate
Australia & New Zealand 5-12 Business Days estimate
Delivery delays can occasionally occur. *We do not guarantee shipping times.
Important message about the worldwide COVID-19 situation:
on behalf of everyone at MyPawz, our hearts go out to all those impacted by COVID-19. As always we are focused on the health and safety of our employees, customers and their lovely dogs. MyPawz is a small family owned business and we are shipping orders normally. Please be assured that as individuals we are all practicing social distancing, frequently washing our hands, frequently sanitizing our equipment, and making sure the products we ship are clean and safe.
Due to these security measures, which currently take place everywhere internationally at all companies, there are delays in the delivery of our packages. We guarantee that you will receive your parcel - if your parcel is affected by a delay, we kindly ask for your understanding.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
my-pawz.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
If you receive damaged merchandise, please take a picture and email us the picture at firstname.lastname@example.org right away. We will only replace damaged goods within 48 hours of a ‘Delivered’ status.